Remember This Term: Customer Identity Intelligence (Here's Why.)

Posted by Greg Cote on March 29, 2018

Mobile-first consumers. The rise of artificial intelligence. FinTechs and disruptive startups. Open APIs for ecommerce, banking, and just about everything else.

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Tags: Identity Intelligence, Customer Identity Intelligence, mobile account opening, customer journey, credit risk management

Authenticate IDs in Real Time for Mobile Onboarding with AI Authenticate

Posted by John Bennett on November 27, 2017

 

Mobile onboarding needs to be fast, frictionless, and risk-free. Minutes count. Extending the mobile onboarding process by a mere five minutes has been shown to increase the application abandonment rate by 200%.

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Tags: AI Authenticate, mobile onboarding, ID authentication, mobile account opening

Auto-Extract ID Data for Mobile Account Opening with AI Extract

Posted by John Bennett on November 13, 2017

Mobile onboarding should be fast and easy . But too often it's slow, complicated, and error-prone.

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Tags: AI Extract, mobile account opening, auto-form-fill

6 Lessons from the 2017 EMERGE Financial Health Forum

Posted by John Bennett on June 27, 2017

We attended this year’s EMERGE Financial Health Forum in Austin in mid-June. This conference, hosted annually by the Center for Financial Services Innovation (CFSi), has long been a major platform for sharing research and addressing trends in consumer finance.

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Tags: EMERGE Forum, Financial Health, mobile account opening, Machine Learning

Leveraging Data Analytics to Create a Frictionless Customer Journey

Posted by John Bennett on March 30, 2017

Mobile account opening solutions suffer from abandonment rates as high as 80%. To enable more applicants to open accounts on mobile devices quickly and easily, financial organizations need to reduce friction.

Friction is inconvenience. It results from requiring mobile users to type too much or wait too long for data to be verified.

Our new white paper Leveraging Data Analytics to Deliver a Frictionless Customer Journey explains the hows and whys of using data analytics to reduce friction, improve customer journeys, and increase application completion rates.

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Tags: customer journey, friction, mobile account opening, onboarding